Title: Content Operations Account Manager – E-Book
Location: CA-San Jose
Every day, our products captivate the world-from the pristine sound of music to the brilliant picture of HDTV. As a consumer, you feel it across our products. But as part of our team, you'll experience the excitement of working for the most innovative brand in the world - Sony Electronics.
At Sony you'll work behind the scenes with some of the best and brilliant minds in the business to support, create and stimulate the cutting edge ideas that make Sony the number one recognized brand in the world. It's a job that takes passion and persistence to live life at your creative best. Now is the time to apply at one of the world's most respected brands and build your career with a company that constantly raises the bar on innovation.
Sony Electronics Inc. has an excellent opportunity for a Content Operations Account Manager in our Digital Reading Business Division, based in San Jose, CA. This role will be responsible for managing the day-to-day relationships with Reader Store publisher accounts with regards to the delivery, packaging, ingestion and updates of their eBook files and metadata. This entails interacting with publishers, addressing their questions and concerns, monitoring the entire processing flow of their files, including cleaning content as needed, verifying the results and communicating this information to the appropriate stakeholders.
Responsibilities include:
• Assist publishers with their content and metadata submissions to Sony
• Ensure that title deliveries come in on time and without any issues
• Work with the store's merchandising team to ensure high priority titles are available on time
• Effectively communicate content updates to external publisher and vendor contacts and internal stakeholders
• Work with the Content Operations and Engineering teams to resolve delivery, publication and/or content integrity issues
• Resolve customer service incidents related to eBook titles
* Minimum of 2 years in an operational position, ideally in the publishing, ecommerce or other related field
* Excellent people skills; including the ability to explain complex processes
* Familiarity with Content/Digital Asset Management tools preferred
* Proficient in MS Office
* Familiarity with XML, HTML and ePub format a plus
* Should be familiar with book/eBook metadata
* Must be organized, proactive and have good verbal and written communication skills
* Familiarity with the flow of digital content and digital rights management (DRM) a plus
Sony is an Equal Opportunity Employer that drives superior business results by understanding and leveraging diversity. We strive to maximize the productivity and performance of our employees by fostering a winning team spirit and high personal accountability. Sony Electronics values employees with a broad cross-cultural perspective. Everyone is encouraged to respond.
We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in Sony Electronics Inc.
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