Sony Electronics Jobshttp://sony.jobs2012-05-21 02:02:21.354167USAMiddletonTitle: Operations Support Analyst Location: WI-Middleton We are a company run on innovation - literally. The professionals of Sony Creative Software’s Information Technology team transform our business utilizing the latest innovative technologies. Every day, we depend on the professionals in I.T. to partner with Sony employees and customers to deliver solutions that enable Sony to thrive. As a part of our team, you will be the foundation for our success. As an Operations Support Analyst for Sony Creative Software in Middleton, WI, you will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment; maintain passwords, data integrity and file system security for the desktop environment; communicate highly technical information to both technical and nontechnical personnel; recommend hardware and software solutions, including new acquisitions and upgrades, and may participate in development of information technology and infrastructure projects. Additionally, you may conduct training programs designed to educate an organization's computer users about basic and specialized applications. Sony is united by a common set of values - FAST: Focus on customer, Accountability, Speed, Teamwork. These values don't stand alone - they correspond to a set of behaviors known as "performance accelerators" that promote job success, business results and cultural change at Sony Electronics. Performance accelerators for this position are: Customer Focus, Process Management, Problem Solving, Dealing with Ambiguity, Drive for Results, Self Development and Peer Relationships. · BS degree is required or equivalent, degree in Computer Science is preferred<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Must have 2 to 4 years of related experience · Knowledge and proficiencies in Windows, Macintosh computers and hardware components · Working knowledge with Active Directory is essential · Familiarity with Symantec Ghost is a must · Knowledge of Exchange and Outlook are required · Proficient in Microsoft tools; Excel, Word and Power Point · Previous experience in customer service is required · Effective verbal and written communication skills · Experience with servers, both stand alone and virtual is essential · Experience building/maintaining complex multi-boot/multi-core desktop and notebook computers. · Knowledge of networking languages would be a significant plus · Must be available for flexible work hours/days including 24/7/365 · Ability to travel if necessary Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in Sony Electronics Inc. For a complete list of Sony Electronics Inc. Job Opportunities visit: www.sonyjobs.com To view Sony Electronics Privacy Policy visit: www.sel.sony.com/SEL/legal/privacy.html Job: Information Technology2012-04-13 09:00:32United StatesSony ElectronicsWisconsin24005WIMiddleton, WI27876047http://sony.jobs/xml/27876047/jobUSASan DiegoTitle: Sr. Database Administrator - SNEI - SD Location: CA-San Diego Sony Corporation of America, based in New York, NY, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Sony Network Entertainment (SNEI) is a division of the Networked Products and Services Group. Sony Network Entertainment was created to drive vision, strategy and execution for network services across the entire Sony Group, with a goal of offering consumers compelling, connected entertainment experiences across a variety of consumer electronics devices. Database Services Group is seeking a highly energetic, focused and multitalented Oracle professional, supporting a 24/7 worldwide DB operations. The successful candidate will be a member of the Database Services DBA operational team. The candidate will be responsible for the evaluation and implementation of new features and functionality and will be responsible for performance tuning, profiling, trending, troubleshooting and issue resolution across complex Oracle 11g, 10g and 9i RAC and non RAC environments. The individual will also be responsible for analyzing, solving and creating solutions for challenging performance tuning situations. The DBA will also be responsible for all standard database administrative tasks, such as: proactive performance tuning, load testing, monitoring and profiling, trouble-shooting, back-up and recovery, partitioning, replication, installations and configurations on an as needed basis as well as applying patches and upgrades. Strong knowledge of Oracle internals and the wait interface are required. This person will also assume responsibility for managing Development, Test, QA and Production databases and implementing future Oracle enhancements to meet the business needs of the Studios and Platform Departments. The candidate should be capable of mentoring other team members in the use and best practices concerning Oracle Technologies, options and features, while keeping abreast of emerging technologies and features. Note that we are NOT looking for an Oracle apps expert. * BA/BS: IS, CIS, CS, related technical degree; or equivalent applicable industry experience<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Provide 'best practices' knowledge related to the use of the Oracle database technology. * Monitor and manage databases through their lifecycle and validate the technical solution meets the business requirements. * Troubleshoot and administer databases on a 7X24 schedule. * Use structured modeling and flow techniques to articulate application requirements. * Monitor, evaluate and advise on all database issues that relate to any system projects. * Act as liaison between Management and Database Services. * Develop documentation and other materials to support ongoing database operations * 8 years hands-on experience as an Oracle DBA on Unix-based systems (incl. physical Design and implementation) * 5 years of working experience in a mission critical environment (Data Center, 365x24x7) * 3 years of Oracle RAC experience in a production environment. * Strong knowledge of Unix Operating System internals, preferably Linux * Strong knowledge of SQL, PL/SQL * 3 years of Data warehousing experience * 1 years of MPP based WHS experience * Troubleshooting and monitoring skills must be at expert level. * Expert Level Performance tuning skills * Strong PERL or shell script programming skills required. * Proven ability to work well in a crisis and under pressure. * Strong knowledge and hands on experience related to mission critical backup and recovery, including RMAN and EMC/BCV, split mirror technology. * Ability to converse fluently with cross functional teams and management. * Excellent oral and written communications skill * Strong proven leadership skills and qualities * Deep SME in regards to Oracle Technologies Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:56United StatesSony ElectronicsCalifornia24010CASan Diego, CA27787424http://sony.jobs/xml/27787424/jobUSAFoster CityTitle: Sr. Web Producer - SNEI - FC Location: CA-Foster City Sony Corporation of America, based in New York, NY, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world. Sony Network Entertainment (SNEI) is a division of the Networked Products and Services Group. Sony Network Entertainment was created to drive vision, strategy and execution for network services across the entire Sony Group, with a goal of offering consumers compelling, connected entertainment experiences across a variety of consumer electronics devices. Sr. Web Producer Foster City, CA Sony Network Entertainment is seeking a Sr. Web Producer responsible for operating and maintaining key digital entertainment brands through web interfaces (PC Browser and Mobile platforms). This role is focused on managing the product definition and ongoing day to day operation of leading edge global eCommerce and digital entertainment brands. This role will have authority to guide the product requirements process and establish a development and editorial roadmap, based on collaboration with the business units, brand management, marketing, technology, and the rest of the Sony Network Entertainment leadership team. Responsibilities: * Collection and documentation of operating business/marketing requirements from global SNEI executive stakeholders including VPs of Global Marketing, Operations, Finance, Technology. * Collection and documentation of all change requests coming from Sony partners and regional office operating teams. * Management of consumer trend and web analytics team, deciphering and communicating the impact of these trends on documented business goals. * Strategically develop, manage and execute within site ops budget and deliver positive ROI. * Ownership and effective negotiation of change request process, including all necessary functional reviews with web engineering team to assess feasibility and release timelines. * Ownership of all pertinent Creative Briefs, Functional Requirement Briefs and any other documents as means of defining scope for web design and engineering team members. * Ownership and management of region localization process (vendor support where appropriate). * Ownership of web product roadmaps and project planning (goals, budget, schedule, and scope). * Assisting Director of Product Development and VP of Marketing in preparation of correspondence, reports, forms, and presentations related to operation and management of web products. * Leadership on SEO (Search Engine Optimization) standards and practices. * Management of consumer email and affiliate marketing programs. * Coordination and negotiation with all regional Legal Affairs teams and Sony accessibility groups. * Minimum 10 years of interactive product management experience with digital entertainment brand * Minimum 5 years experience with top tier SEO, email marketing and/or link share programs * Demonstrated leadership and management of web/ecommerce or digital entertainment products in multiple regions requiring localized support and maintenance * Demonstrated web development (SCRUM preferred), or design (UX) management experience * Proficiency with Project Management methodologies, software tools (Example: Visio, MS Project) * BS/BA from accredited university, Business/Marketing degree or MBA preferred Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:55United StatesSony ElectronicsCalifornia23832CAFoster City, CA27787420http://sony.jobs/xml/27787420/jobUSASan DiegoTitle: Security Incident Response Team, Intel Specialist - SNEI SD Location: CA-San Diego Sony Network Entertainment International LLC (SNEI), a subsidiary of Sony Corporation of America, is the premier provider of digital entertainment. Through the Sony Entertainment Network portal, consumers around the world are able to access their favorite digital entertainment conveniently and instantly on their favorite connected devices. SNEI offers the latest and highest quality music, video, and game content through Sony Entertainment Network as well as PlayStation Network while also delivering third-party services. In addition, SNEI provides a compelling consumer experience through innovative content discovery features and a simple user interface that is globally consistent, yet locally relevant. Security Incident Response Team, Intel Specialist San Diego, CA Fortune 500 Company is seeking a Security Incident Response Team Intel Specialist to join a world-class information security team. The SIRT Intel Specialist will be part of a highly agile Incident Response team, where this member will research, coordinate, and deliver intelligence gathered from open and closed sources.The candidate is intimately familiar with standard intelligence community practices and has experience in the application of these disciplines to technology and information security. This is a senior level position for a self-motivated and mission oriented candidate. Active clearance is a plus. Intel Specialist: * Perform reconnaissance on various assets, technical and human, both internal and external to the business * Research, collect, distill, and disseminate both tactical and operational intelligence * Coordinates with Security Monitoring function to ensure analysts are using the most up-to-date intelligence in relation to monitoring, analysis, and escalation of significant security threats * Coordinates with Senior Management to deliver actionable, hands on intelligence, in a clear, concise manner * Work with various intelligence sources, both technical and human, to maintain an agile and cutting edge security posture for the most current threats Intel Specialist should have expert knowledge of: * Security policies and goals * TCP/IP * Network Security Technologies * Technical Intelligence * Human Intelligence * Protection of sources and methods * Tactical Deception * Counter-Intelligence * Criminal Psychology * 5 years working within the intelligence community, with emphasis on information security and/or incident response * Formal intelligence training (verifiable) * Excellent oral and written communication skills * Experience leading projects, missions, or teams Desired Experience: * Classically trained in Intelligence via military or government methods * Previous work history within a dedicated intelligence environment such as DISA, NSA, CIA, DLA, CSS, etc Education: * Bachelor’s degree preferred Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:46United StatesSony ElectronicsCalifornia24161CASan Diego, CA27787401http://sony.jobs/xml/27787401/jobUSASan DiegoTitle: Security Analyst - IT Compliance, Monitoring & Reporting Location: CA-San Diego Sony Network Entertainment International LLC (SNEI), a subsidiary of Sony Corporation of America, is the premier provider of digital entertainment. Through the Sony Entertainment Network portal, consumers around the world are able to access their favorite digital entertainment conveniently and instantly on their favorite connected devices. SNEI offers the latest and highest quality music, video, and game content through Sony Entertainment Network as well as PlayStation Network while also delivering third-party services. In addition, SNEI provides a compelling consumer experience through innovative content discovery features and a simple user interface that is globally consistent, yet locally relevant. Security Analyst - IT Compliance, Monitoring & Reporting San Diego, CA Reporting to the Director of Security Governance, the Security Analystprovides subject matter expertise from a technical, project management and business consulting perspective in support of SNEI Compliance activities. This position will work across a number of Compliance related initiatives to ensure appropriate processes, procedures and controls are adequately designed, implemented, and/or remediated, to meet audit and compliance expectations (e.g. PCI, SOX etc.), operating efficiency goals, and other business objectives. This IT Compliance, Monitoring & Reporting function will be responsible for partnering with business and technology constituencies to address these evolving challenges by embedding audit, risk, and compliance management competencies into Corrective Action Plan remediation strategies. The success of this unit requires dedicated professionals who possess the analytical, audit, relationship and executive summary skills needed to form highly reliable risk management strategies to meet various Compliance requirements. As the Compliance Analyst, you will be responsible for corrective action plan (CAP) remediation monitoring, issue identification, risk management, and associated reporting requirements. In addition, you will form highly reliable executive summaries, closure packages and risk management strategies to meet various audit and compliance requirements. Responsibilities: * Maintain an in-depth understanding of the broad regulatory landscape impacting SNEI business and IT areas. Remain current with emerging regulatory sentiments as well as solution trends in the marketplace. Understand the impact of laws and regulations on KP systems and technology. * Work with Business Units within SNEI-IT to ensure remediation efforts address noted deficiencies in a complete, and organizationally appropriate manner, given organizational control policies and standards. This will require monitoring and coordination across a wide range of SNEI organizations, internal and external to SNEI-IT. * Ensure databases/spreadsheets/CAP reporting systems accurately and timely reflect the status of all identified CAPs. * Ability to perform risk/security assessment studies to validate remediation approaches. Competent in performing interviews, documenting design assessments and walkthroughs of key controls (both new and existing). * Exhibit pragmatism in advising customers on process remediation and implementation strategies, defining work tracks; and submitting assessment findings and recommendations. * Ensure remediation solutions are sustainable, measurable, and defensible, to ensure that Compliance requirements continue to be maintained over time. * Develop and nurture trusted relationships with Business Partners, SNEI Security & IT Leaders and other Compliance Team Members to gain consensus approvals on strategies, recommendations, findings, project plans, etc. * Bachelor degree in a related field. Or equivalent work experience * 5 - 8 years technology risk management experience (e.g. Audit, Compliance, etc.) in a highly regulated industry. This would include the following disciplines: * Current information security and compliance vendor landscape * Control frameworks and standards such ISO27001, ITIL, etc. * Regulatory knowledge in particular, PCI-DSS, and SOX * Candidate should demonstrate versatility with a track record of experience in interpretation and application of a broad spectrum of regulatory imperatives. * Excellent written and verbal communication skills. * Strong customer relationships focus with internal and external business partners. Ability to manage and diffuse conflict, and to maintain productive working relationships with diverse body of clients. * Ideal candidate has a strong track record of influence in large, consensus-driven organizations. * Candidate can function effectively as both a manager as well as an individual contributor. * Solid understanding of Enterprise Risk Management and Strategy frameworks as well as understanding of current enterprise threat scenario as related to healthcare. * Preferred requirements/knowledge: * Certified Information Security Auditor/Manager (CISA/M) designation or CISSP. * Hands-on experience working with Archer GRC tools and enterprise software, a plus. * Experience in internal consulting and customer account management; defining engagement scope, negotiating commitments, gathering requirements, defining deliverables, designing integrated solutions, and overseeing technical implementations considered a plus. * Proven experience proposing enterprise level solutions to mitigate risk of receiving a material weakness in IT controls. * Significant IT Audit experience. Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:39United StatesSony ElectronicsCalifornia24009CASan Diego, CA27787370http://sony.jobs/xml/27787370/jobUSASan DiegoTitle: IT Security Manager - SNEI SD Location: CA-San Diego Sony Network Entertainment International LLC (SNEI), a subsidiary of Sony Corporation of America, is the premier provider of digital entertainment. Through the Sony Entertainment Network portal, consumers around the world are able to access their favorite digital entertainment conveniently and instantly on their favorite connected devices. SNEI offers the latest and highest quality music, video, and game content through Sony Entertainment Network as well as PlayStation Network while also delivering third-party services. In addition, SNEI provides a compelling consumer experience through innovative content discovery features and a simple user interface that is globally consistent, yet locally relevant. IT Security Manager San Diego, CA The IT Security Manager reports to the Senior Director of Security Operations. You will direct the IT Security staff in the evaluation, development, implementation, communication, operation, monitoring, and maintenance of corporate and IT security policies and procedures that promote a secure and uninterrupted operation of all IT systems. You will be involved in day-to-day management of the security tools and services in support of the 24x7 security event correlation capabilities provided by the SNEI Security Defense Center. The IT Security Manager will be responsible for continually developing use cases to ensure the security of SNEI assets and resources. Key Responsibilities: * Provides technical expertise and leadership to partners, IT and other infrastructure staff in risk assessments, implementation and operational aspects of appropriate information security procedures and products. * Manages internal audit support mechanisms, reviews findings, response and remediation efforts. * Maintains contact with industry security standard setting groups, and an awareness of State and Federal legislation and regulations pertaining to information security, and proposes changes in company-wide security policies when necessary. * Promotes the development of communications and supports all related awareness campaigns for information security awareness among staff. * Prepares activity, progress, and metrics demonstrating progress against departmental and security goals. * Routine line management and leadership of staff within the IT Security function * Leadership and strategic direction for the function, ranging from planning and budgeting to motivational and promotional activities expounding the value of information security * Leads the design, implementation, management, and maintenance of assigned IT security systems and services * Builds and maintains operational procedures for assigned IT Security systems * Works with other Security team members to facilitate information sharing * Maintains and tracks status for assigned projects * Provide on-call support as needed to ensure that all security events and compliance issues are monitored * Responsible for the development and implementation of security standards, procedures, and guidelines to prevent the unauthorized use, release, modification or destruction of data across multiple platforms and environments. * Participates in the establishment of the company's information security policy. * Reviews the development, testing, and implementation of appropriate security plans, products, and control techniques. * Bachelor’s Degree in Computer Science or a related discipline and 5 or more years of experience in security operations and administration, network engineering, IT operations, systems administration, or an equivalent combination of education and work experience * 3-5 years of team management experience preferred * Technical experience must includeIDS/IPS, DLP, FIM, DB Security and endpoint protection * Ability to manage vendor work product and communicate with internal teams. * Ability to lead a security operations team to quickly detect, resolve, and escalate events/incidents * Experience working with Corporate IT and Infrastructure teams * Experience with MPAA security requirements in a video encoding environment is a plus * Must have good project management skills * CISSP, CISA, CISM, or other certifications preferred * Excellent organizational skills and strong communication skills are required. Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:35United StatesSony ElectronicsCalifornia23920CASan Diego, CA27787360http://sony.jobs/xml/27787360/jobUSASan DiegoTitle: Solutions & Platform Architect Location: CA-San Diego Sony Corporation of America, based in New York, NY, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world. Sony Network Entertainment (SNEI) is a division of the Networked Products and Services Group. Sony Network Entertainment was created to drive vision, strategy and execution for network services across the entire Sony Group, with a goal of offering consumers compelling, connected entertainment experiences across a variety of consumer electronics devices. Solutions & Platform Architect San Diego The Solutions & Platform Architect oversees the architecture of enterprise level application and custom integration solutions including major enhancements and interfaces, functions, and features for the Sony Network Platform. Software architects work closely with the senior Platform Architects to understand architectural vision and direction. The Software Architect engages at all phases of the software development process, working closely with business and design to define technical requirements as well as with engineering leads on the design and implementation of the respective software components. They speak on a technical level and describe how new features might fit (or not fit) into the current architecture.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsibilities: * Responsible for the analysis of a feature or platform enhancement project; must understand business needs through production operation including any impact changes will have on current implementations. * Support the business and UI design teams by ensuring that technical requirements given to engineering teams satisfy business and user experience requirements. * Support the engineering teams by participating in Scrum meetings and technical discussions, providing insight into business expectations and recommending various architectural approaches for implementing changes. * Work with external partners at a technical level to ensure smooth rollout of integrated systems, from design through testing and release. * BS Degree or higher in Computer Science or equivalent * 5-10 years Linux production architecture experience * End to end technical project management experience * Strong Agile Scrum experience * Experience both leading and participating on technical teams * Experience writing specification, API, functional, user interface, and data description documents. * Technical skills will be broad and have diverse industry experience. * Good understanding of C and Java. * Real world experience with large, web based, scalable systems. * Experience with N-tier architecture is critical. * Some Consulting experience is a plus<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Skills/Abilities: * Strong technical skills * Exceptional interpersonal and customer relationship skills * Great communication skills - whiteboards ideas clearly * Able to handle multiple projects/tasks well * Fearless in exploring new leading edge technologies * Expert in Software Data Modeling, Distributed Software Design, and Reliable & Scalable Software Systems * Advanced Knowledge in Software Operations, Database Systems, Software Security, and System Hardware Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:18United StatesSony ElectronicsCalifornia23566CASan Diego, CA27787301http://sony.jobs/xml/27787301/jobUSALos AngelesTitle: Contract Helpdesk Coordinator - SNEI - LA Location: CA-Los Angeles Sony Corporation of America, based in New York, NY, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Sony Network Entertainment (SNEI) is a division of the Networked Products and Services Group. Sony Network Entertainment was created to drive vision, strategy and execution for network services across the entire Sony Group, with a goal of offering consumers compelling, connected entertainment experiences across a variety of consumer electronics devices. The SNEI IT HelpDesk provides world class IT Support to our global base of employees. The HelpDesk Coordinators primary responsibility will be to triage all level one support requests, resolve issues that are able to be addressed at the first level, and escalate the issues out to the appropriate escalation resource. You’ll get the chance to flex your technical muscles daily by providing quick, effective and polite customer service to our employees worldwide. Working with our IT HelpDesk team, you will help us continue to provide our employees a positive IT support experience! Responsibilities: * Phone, walk-up and inbound ticket queue support for incoming global employee IT service requests * Resolution of first level IT service requests over phone and through trouble tickets * Determine proper escalation path for non-resolvable first level issues * Assist to maintain IT asset inventory * Monitor internal system notifications for proactive response, and communication of any outages or system down time * Assist with level 1 support issues, Active Directory user administration, etc.. Requirements:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Excellent customer service skills * Excellent written and verbal communication skills * Positive attitude * Strong PC Skills including MS Word, Outlook, and Excel * Min. 1 year HelpDesk experience * Min. 1 year phone based support * Min. 1 years of experience with a ticketing system (Heat, Remedy, ETC..) * Experience with Mac OSX 10.6 & Windows XP * Active Directory experience a plus * Experience working with remote control software * Process creation and documentation a plus * Must be able to work independently * A sense of humor! Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2012-04-10 11:42:11United StatesSony ElectronicsCalifornia24021CALos Angeles, CA27787266http://sony.jobs/xml/27787266/jobUSASan DiegoTitle: Web Developer- Contractor- SNEI SD Location: CA-San Diego Sony Corporation of America, based in New York, NY, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world. Sony Network Entertainment (SNEI) is a division of the Networked Products and Services Group. Sony Network Entertainment was created to drive vision, strategy and execution for network services across the entire Sony Group, with a goal of offering consumers compelling, connected entertainment experiences across a variety of consumer electronics devices. WEB DEVELOPER II- Contractor San Diego, CA SUMMARY Build and maintain cutting edge, state-of-the-art web applications that support Sony's network entertainment initiatives including the PlayStation Network. RESPONSIBILITIES: (include, but are not limited to the following) * Develop user interfaces using HTML5, CSS3 and Javascript. * Develop application view tiers using server side scripting languages such as velocity. * Develop web applications as an embedded resource in cross-functional scrum development teams. * Assist in resolution of client display issues related localized messaging or web browser inconsistencies. * 4 years of experience in a web development position. * Extensive knowledge front end web development including XHTML, CSS, XML, and XSLT with a focus on semantic markup. * Server side scripting experience with any of the following languages Velocity, ASP.net, Freemarker, JSP, PHP, Cold Fusion. * Web application development experience using one of the following programming languages: Java, C# * Javascript framework implementation experience with frameworks such as dojo, jquery and prototype. * Knowledge of graphic design and image manipulation. Working knowledge of Adobe Photoshop. * Server configuration, IIS, Java, Tomcat, Apache, Eclipse, Maven, ANT. * Ability to prioritize and perform multiple projects at various stages of completion. * Knowledge of the modern web browser inconsistencies with sufficient ability to recognize and correct browser display issues. * A demonstrable portfolio of prior websites. PREFERRED: * HTML5 and CSS3 experience desired. * Experience buildi n g and maintaining large scale web sites. * Understanding of Content management systems, content types and email formats. * Experience with localization, internationalization and ISO language and country code standards. * Experience with internet media applications such as DRM based video, television and music content delivery systems. * XML, XSLT, SQL, database schemas. * Source control applications. * Experience developing software using the scrum methodology. * Documentation, diagramming and flow charts using Microsoft Office or Visio EDUCATION * Education or experience equivalent to a degree in computer science or other related field. * Evidence of ongoing professional development (i.e. Java Certification, college courses, etc.) Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in SNEI. Job: Information Technology2011-04-08 23:52:39United StatesSony ElectronicsCalifornia22658CASan Diego, CA20623470http://sony.jobs/xml/20623470/job